Privacy Policy

When you submit an enquiry

When you fill in our quote request or contact form, we collect:

• Your name and business name — so we can address you correctly and understand your business
• Your email address — so we can respond to your enquiry
• Your phone number (if you choose to provide it) — so we can call you if you prefer
• Your industry and service interest — so we can give you a relevant response

We use this information only to respond to your enquiry. We do not add you to a marketing list or share your details with third parties without your consent.

When you create an account (client portal)

When you register for our client portal, we collect:

• Your name and email address — to create and manage your account
• A password (stored in encrypted form — we never see your actual password)
• Your business details and service preferences — to manage your subscription and deliver our services

When you complete our onboarding questionnaire

If you engage us for a website build, we send you a private link to an onboarding questionnaire. Through it we collect the details we need to design and build your site, including your business and contact details, information about your customers and competitors, your content and design preferences, and any files you choose to upload (such as a logo or brand guidelines).

We use these answers only to plan and deliver your project. The link is single-use and expires after 96 hours. Your answers and uploaded files are stored privately and are visible only to authorised staff.

When we prepare an SEO report for you

As part of our SEO service, our staff may generate a website performance report using your business website address. To do this, we use a specialist SEO data provider to gather publicly available information about your website and search rankings (such as keyword positions and technical page details), and an AI writing assistant to turn that data into a plain-English summary for your report.

Only your website address and the resulting report data are shared with these providers — never your account password, payment details, or private support messages. Reports are reviewed by our staff before being sent to you.

When you make a payment

Monthly retainer payments are billed by card through Stripe's hosted checkout. Your card details are entered directly on Stripe's payment page — we never see, store, or have access to your card number, CVV, or expiry date.

For one-off charges (such as a website build), you can choose to pay by card or by Klarna instalments, also via Stripe's hosted checkout. If you choose Klarna, Stripe shares the information needed to process your instalment plan (such as your name, contact details, and order amount) directly with Klarna — we do not separately store your Klarna account details.

We keep a record of your subscription status and billing history (plan, amount, and payment dates) so we can manage your account, but this comes from Stripe and never includes your full card or Klarna account details.

When we connect your Google Search Console

For clients on a performance-reporting plan, our staff may ask to connect your Google Search Console property so we can show your search performance in your client dashboard. This only happens with your prior agreement (for example, by adding our agency Google account as a user on your property, or through a Google sign-in you approve).

We request read-only access to Search Console data (clicks, impressions, average position, click-through rate, and the queries and pages driving them). We do not request access to make changes to your property, and we never request access to your Gmail, Drive, or any other Google service.

Your Google access token is encrypted at rest and used only by an automated nightly process that pulls your latest metrics into our database. It is never used to access any other Google data, and you can revoke this access at any time from your Google Account settings or by asking us to disconnect it.